Cancellation Policy

Pure Peninsula Honey Purchase Options and Cancellation Policy

At Pure Peninsula Honey, we strive to provide high-quality products and exceptional service. This Purchase Options and Cancellation Policy outlines the conditions under which cancellations can be processed, with references to our Returns and Refunds Policy for additional details.

Order Cancellations

1. Before Packing:

• Cancellations requested after payment but before your order has been packed will incur a 15% cancellation fee.

• The fee covers administrative costs associated with processing your order.

2. After Packing but Before Dispatch:

• If your order has been packed but not yet dispatched, a 25% cancellation fee will apply.
• This fee accounts for labour and materials used in preparing your order.

3. After Dispatch:

• Once your order has been shipped, cancellations cannot be accepted.
• For issues related to the product after dispatch, please refer to our Returns & Refunds Policy.

Returns and Refunds

• If you receive a product that is defective, damaged, or not as described, you may request a return or refund under our 30-Day Satisfaction Guarantee.
• Requests must be notified to us within 30 days of delivery and are subject to an assessment by our team.
• For more information, please refer to our Returns and Refunds Policy.

How to Request a Cancellation

• To cancel your order, contact our customer support team as soon as possible via:
  • Phone: (03) 5978 8413
  • Email: enquiries@purepeninsulahoney.com.au

Please provide your order details and reason for cancellation. Our team will guide you through the process and inform you of any applicable fees.

Refund Processing

• Refunds for cancellations will be processed promptly once approved.
• The refunded amount will reflect any applicable cancellation fees as outlined above.

For further clarification on cancellations or our refund and returns process, please don’t hesitate to contact us. Thank you for choosing Pure Peninsula Honey!