Terms of Service
Terms of Service for Pure Peninsula Honey
Welcome to Pure Peninsula Honey. By accessing and using our website, purepeninsulahoney.com.au, and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
1. General Terms
1.1 These Terms of Service apply to all users of the website, including browsers, customers, and contributors of content.
1.2 By accessing or using any part of the website, you agree to be bound by these Terms of Service.
1.3 We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
2. Products and Services
2.1 Product Information: We strive to ensure all product descriptions and images on our website are accurate. However, slight variations may occur.
2.2 Availability: All products are subject to availability. If an item is out of stock, we will notify you as soon as possible.
2.3 Pricing: Prices for our products are listed in Australian Dollars (AUD) and may be subject to change without notice. Prices include GST where applicable.
2.4 Quarantine Restrictions: Due to quarantine laws, we are unable to ship honey to Western Australia (WA) or South Australia (SA).
3. Ordering and Payment
3.1 Order Process: By placing an order on our website, you agree to provide accurate and complete information.
3.2 Order Confirmation: Once payment is received, you will receive a confirmation email. This confirms acceptance of your order.
3.3 Payment Methods: We accept major credit cards and other payment methods specified at checkout. Payments are processed securely.
3.4 Cancellations: Refer to our Cancellation Policy for details on cancellation fees and conditions.
4. Shipping and Delivery
4.1 Dispatch: Orders are typically dispatched within 5 business days for in-stock items. For further details, refer to our Shipping Policy.
4.2 Shipping Restrictions: We ship within Australia only, using Australia Post Parcel Post Service. Delivery times are subject to Australia Post’s schedules and may vary.
4.3 Risk of Loss: Once dispatched, the risk of loss or damage passes to the shipping carrier. Pure Peninsula Honey is not liable for lost or damaged goods during transit.
5. Returns and Refunds
5.1 30-Day Guarantee: If you are not satisfied with a product due to defects, damage, or other valid reasons, you may request a refund or return within 30 days. Refer to our Returns Policy for detailed terms and conditions.
5.2 Refunds and returns are subject to assessment and approval by our team.
6. Intellectual Property
6.1 All content on this website, including text, images, graphics, and logos, is the property of Pure Peninsula Honey and is protected by Australian copyright laws.
6.2 You may not reproduce, distribute, or modify any content without prior written consent from Pure Peninsula Honey.
7. Limitation of Liability
7.1 Pure Peninsula Honey is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
7.2 We make no guarantees regarding the accuracy, reliability, or completeness of the information on this website.
8. Privacy
8.1 Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Governing Law
9.1 These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Victoria.
10. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Phone: (03) 5978 8413
Email: enquiries@purepeninsulahoney.com.au
Thank you for choosing Pure Peninsula Honey. We value your support and strive to provide you with the best honey and service.