Refund Policy
Pure Peninsula Honey Return and Satisfaction Guarantee Policy
At Pure Peninsula Honey, we are committed to providing the highest quality products and ensuring customer satisfaction. To enhance your shopping experience, we now offer a 30-day Satisfaction Guarantee for returns and refunds. Below are the details of our policy:
Faulty or Damaged Goods
If you believe an item you received is faulty or damaged, please contact us immediately by phone or email. Our team will work with you to resolve the issue promptly.
30-Day Satisfaction Guarantee
We stand by the quality of our products. If your purchase was received defected, or damaged, you are eligible for a return or refund under the following conditions:
- Notification Period: Customers must notify Pure Peninsula Honey within 30 days of date of purchase.
- Assessment: All claims are subject to an assessment by our team to confirm the validity of the issue.
- Condition of Product: Products must be returned in their original packaging and condition where possible.
Cancellations
- Before Packing: Orders canceled after payment but before packing will incur a 15% cancellation fee.
- After Packing: If the order has been packed but not dispatched, a 25% cancellation fee will apply.
- After Shipping: Once an order has been shipped, cancellations cannot be accepted.
Returns Process
- Contact our customer support team via phone or email to initiate your return request.
- Provide proof of purchase and details of the issue.
- Once your claim is assessed and approved, we will guide you through the return process.
- Approved refunds will be processed promptly after the product is returned and inspected.
Important Notes
- Refunds are granted at the discretion of Pure Peninsula Honey management following a thorough assessment of the claim.
- Exchanges are not available, so please choose your products carefully.
Thank you for choosing Pure Peninsula Honey. Your satisfaction is our priority!