Contact Information
Pure Peninsula Honey Contact Information Policy
At Pure Peninsula Honey, we value open and effective communication with our customers. This Contact Information Policy outlines how you can reach us for enquiries, support, or feedback, and how we handle contact information shared with us.
Contact Details
You can contact us using the following methods:
- Phone: (03) 5978 8413
- Email: enquiries@purepeninsulahoney.com.au
- Address: Pure Peninsula Honey, 871 Derril Road, Moorooduc, VIC 3933, Australia
We aim to respond to all enquiries promptly during our business hours.
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday and Public Holidays: 10:00 AM – 5:00 PM
Use of Contact Information
When you reach out to us, any contact information you provide (such as phone number, email address, or mailing address) will be used solely for the purpose of responding to your enquiries, providing customer service, or fulfilling orders.
We may use your contact information for:
- Sending order confirmations, updates, or shipping notifications.
- Addressing questions, complaints, or feedback.
- Sending newsletters or promotional content if you have opted in.
Privacy and Security
- All contact information shared with us is handled in compliance with our Privacy Policy and applicable Australian privacy laws.
- We will not share your contact details with third parties unless required by law or for legitimate business purposes (e.g., shipping services).
Updating Contact Information
If your contact details change or are incorrect, please notify us as soon as possible to ensure uninterrupted service. You can update your information by:
- Calling us at (03) 5978 8413.
- Emailing us at enquiries@purepeninsulahoney.com.au
Feedback and Complaints
We welcome your feedback and are committed to resolving any concerns. If you have a complaint or suggestion, please contact us using the details above. We will work to address your concerns promptly and fairly.
Thank you for choosing Pure Peninsula Honey. We are always here to help and ensure your experience with us is positive and seamless.