Shipping Policy
Pure Peninsula Honey Shipping Policy
At Pure Peninsula Honey, we are committed to delivering your orders with care and efficiency. Please read our shipping policy below for details on how we manage and dispatch your orders.
Order Dispatch
- Processing Time: Orders are dispatched within 3 business days.
- Stock Availability: If there is a shortfall in stock or a lead time to obtain certain items, we will notify you promptly with updated details.
Shipping Locations
- Domestic Shipping Only: We ship to addresses within Australia via Australia Post Parcel Post Service.
- Quarantine Restrictions: Due to Australian quarantine regulations, honey cannot be shipped to Western Australia (WA) or South Australia (SA).
- International Orders: At this time, we do not ship internationally.
Delivery Times
- Delivery times vary depending on Australia Post’s schedules. For accurate delivery estimates, please refer to the Australia Post website.
- Public holidays and peak delivery periods may affect shipping times.
Lost or Damaged Goods
- Risk of Loss or Damage: Once your order is dispatched, all risk of loss or damage transfers to the shipping carrier (Australia Post).
- Damage Prevention: We take great care in packaging your order to ensure it arrives in excellent condition.
- Claims for Loss or Damage: If your goods are lost or damaged during delivery, please contact Australia Post to lodge a claim. For assistance, feel free to contact us, and we will guide you through the process.
Delivery Address
- Accuracy of Address: It is the customer's responsibility to ensure the recipient’s delivery address is accurate at the time of order placement.
- Incorrect Delivery Details: If incorrect delivery details are provided, resulting in undelivered or misdelivered goods, Pure Peninsula Honey cannot be held liable or provide compensation.
Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email or text message to monitor the delivery status through Australia Post.
Customer Support
If you have any questions or require further clarification about shipping, postage, or tracking your order, please contact us:
- Phone: (03) 5978 8413
- Email: enquiries@purepeninsulahoney.com.au
Thank you for choosing Pure Peninsula Honey. We are proud to deliver our premium products with care and dedication.